- Contact Information: Name, address, email address, phone number.
- Service Details: Information related to your removal needs, such as pick-up and drop-off locations, inventory of items, preferred dates, and any special instructions.
- Payment Information: Details required for processing payments (e.g., credit card details), though sensitive payment information is typically processed by third-party payment gateways.
- Website Usage Data: Information about how you use our website, collected through cookies and analytics tools (e.g., IP address, browser type, pages visited).
- Request a quote or make a booking.
- Communicate with us via phone, email, or our website contact forms.
- Use our website.
- To provide and manage our removalist services.
- To communicate with you regarding your booking, quotes, and service updates.
- To process payments and manage billing.
- To respond to your inquiries and provide customer support.
- To improve our services and website.
- For internal record-keeping and administrative purposes.
- To comply with our legal obligations.
- Third-party service providers: Such as payment processors, IT support, and marketing services, who assist us in operating our business. These providers are obligated to protect your information.
- Subcontractors: If we engage other removalists or contractors to assist with your move, we may share necessary information to facilitate the service.
- Legal and Regulatory Bodies: Where required by law or to protect our rights.
- Implementing physical, electronic, and procedural safeguards.
- Restricting access to personal information to authorised personnel only.
- Using secure servers and encryption for online data transmission.